Frequently Asked Questions

>> No, we do not have any physical stores and we do not offer any offline services at the moment.

>> We are in Gems and Jewellery industry over 30 years so you get assured that the jewellery you are buying is crafted by experienced skills men.

>> Our Customer care executives are ready to greet your query, simply use any of the given below way to reach us:

>> As we are the direct manufacturers, so discarding the possibility of middlemen like wholesalers, retailers you can get such fine piece of jewellery at such low costs.

>> Yes absolutely. Just send us the image of the design as a refernace you'll like to make. As soon as we get your design our jewel experts will work on the amount of gold & diamonds needed and will get back to you with the approximate price in making that jewellery. To make jewellery of your designs call us on +91 9313130055 or email us at hello@perrian.com

>> We provide free delivery in all major cities in India, We have shipped through reputable shipping partner with insurance covered.

>> Yes we provide ship international countries such as United States, Canada, Australia, Europe, England, Singapore, Malaysia etc. Shipping is free but import duty & other taxes are paid by the customer at the time of delivery.

>> All our products are 'Made to Order', so it will take approx 7 to 14 working days for your order to get shipped. We have ready to ship jewellery also available that you can choose it.

>> You can contact our customer service executive before placing order and we will let you know if we can process your order quicker. Please contact us on Live Chat Support, Call support +91 9313130055 or email us on hello@perrian.com in such cases.

>> We use Bluedart, Sequel logistics and some private courier company (for all the items delivered to India). These methods of shipment are fully insured against losses, damages and theft in the event of shipment.

>> Our methods of shipment are fully insured against losses, damages and theft in the event of shipment.

>> Please do not accept any package that has been tampered with.

>> Your product will come in secured packing so you don't have to worry about the safety of your product.

>> In a account under my order you will see the status of your recent order by clicking on the 'status of your order' tab on perrian website.

>> If your product is not shipped we will try to ship your product to your new shipping address. Please contact our customer care no +91 9313130055 regarding the same.

>> Kindly check here whether we are providing Shipping service at your pin code.

>> We offer a full no questions asked refund within 15 days of placing the order except on customised goods. The return policy is limited to items that have not been tampered from their original condition with tags, as described on the website and with original certification. Please contact us to discuss this issue, because the management has the ability to reject these restrictions on a case by case basis. It is to be noted that only jewellery priced upto Rs 1,00,000 and Solitaires and Solitaire jewellery upto Rs 5,00,000 are covered in this policy. No refund will be provided for jewellery over Rs 1,00,000 and Solitaires and Solitaire jewellery over Rs 5,00,000.

>> No, All charges will be beard by us.

>> For that you have to contact our customer care team, they will further assist you how to proceed.

>> NOTE: All products should be returned within 15 days only. No return will be accepted after completion of 15 days from the date you place your order.

>> We offer free lifetime exchange policy on all products. If the product or diamonds/gemstones are in perfect condition you can exchange the product for any other item at 80% of market price. Kindly note that all the original certificates are required at the time of exchange. Exchange policy does not applies to Solitaires and Solitaire jewellery priced above Rs 10,000,00.

>> We provide full refund when you return the product in 15 days of placing the order. Your refund amount will get deposited to your nominated bank account within 15 days after we receive the return product in its original condition.

>> All our jewellery is BIS hallmarked.

>> Consult our ring sizing chart for tips on determining your size.

>> Yes you can resize your ring for free if it doesn't fit within 15 days from shipping date.

>> NOTE: All products should be returned within 15 days only. No return will be accepted after completion of 15 days from the date you place your order.

>> All our sourced diamonds are Kimberly certified which is an internationally approved identity that the diamonds sourced are conflict free.

>> We provide full refund when you return the product in 15 days of placing the order. Your refund amount will get deposited to your nominated bank account within 15 days after we receive the return product in its original condition.

>> We at Perrian are very serious about safeguarding our customers. We have been through a number validation process to ensure our customers get the most secured environment.

>> We at Perrian are very serious about safeguarding our customers. We have been through a number validation process to ensure our customers get the most secured environment.

>> HTTPS: when you go on, Shipping & Payments page, you will see padlock on your address bar, which states "https"

>> HTTPS (Hypertext Transfer Protocol Secure): This is a combination of Hypertext Transfer Protocol with the SSL (Secured Socket Layer) used to prevent any fraudulent activities to take place and ensure that the website is verified and belongs to a trusted source.

>> This may happen due to submitting incorrect information like card holder name, credit card no., card verification no. After verify and rectify you will able to complete your order.

>> We have four types of payment options: Through debit card, credit card and net banking.

>> Don't worry you can also order by phone. You just need to contact on our customer care no +91 9313130055 and one of our executive will assist you in processing your order.

>> We will send you a confirmation mail once your order gets confirmed.

>> In such case you have to contact our customer care team. They will further assist you for cancelling process.

>> We will send the tracking number that you can know where your order is.

>> We offer a no questions asked refund within 15 days of placing your order, except for some products. Please contact us to discuss this issue, because management has the ability to remove these restrictions on a case by case basis in the unlikely event that the goods are found to be faulty, damaged or different from what the customer ordered.